The Advanced Supervisors Workshop

It is the goal of this course to enhance quality product and output by enabling supervisors to better manage their human resources. This lab will address two models of motivation and various techniques of feedback in a round table discussion format.

This class discusses two motivation models, a Need Model and a Process Model. The Need Model is represented by Maslow's theory and the Process Model is represented by Expectancy Theory. Students will learn these models of motivation and practice the art of giving feedback to those they supervise. The class also includes foundations in communication and active listening theory. This workshop is DMS certified in Florida.

The lab is intended to be highly interactive. Participants are free to discuss any questions they have regarding supervisory issues, special needs and difficult situations. The expertise of the participants is recognized and valued, sharing is welcome. Participants form a collective think tank available to problem solve real issues and difficulties presented by participants.


Objectives:

At the end of the training, the participants will be able to:

1. Describe role of various motivators (needs and values) in the workplace; describe role of outcome expectancies and individual need on performance.

2. Explain how to recognize the impact of motivators on performance at work.

3. Plan ways to establish and use effective motivation methods to positively impact staff's work performance.

4. Identify the impact of meta-communications and the channels of communication on effective communication about work performance.

5. Demonstrate use of constructive, positive feedback behavior.

6. Plan effective communication strategies in response to specific group performance issues.


Class Size: Advanced Supervisor Workshops are most effective with the number of participants ranging between 15 and 20 students.


Materials: Workbooks provided for each participant