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Advanced
Communication Skills
Advanced Communication Skills is a course designed
to take the participant into a deep understanding of the art of
communication. Through this interesting and challenging class your
staff will become more effective in their interpersonal communications.
They will even be able to tell if they are being lied to.
This course is flexible in its design and covers between one to
two days, depending on the depth of training required by your company.
Audiences nationally have become more effective in their communication
and as a result more effective on the job.
The class incorporates the use of video tape, handouts and practical
exercises. The course is designed and focused to provide techniques
and procedures to enhance the communication skills of the student.
Student questions, participation and humor are encouraged.
Law enforcement, insurance, legal professions and large corporations
will find this material especially useful. Equipping your staff
to be especially effective in interviewing, interrogation and to
avoid manipulation and deception is critical to their safety and
job performance.
The class is taught by Mr. James G. Keen, a senior inspector, currently,
with a Florida State law enforcement agency. His responsibilities
include conducting Internal Affairs, criminal, civil and civil rights
investigations. He has been a certified law enforcement professional
in Florida since 1973.
Mr. Keen's areas of expertise consists of: specialized interview
and interrogation techniques, communication skills for court room
testimony, managers and instructors. He is presently teaching basic
and advanced law enforcement and correctional courses in the areas
of law, legal liability, inmate behavior, instructor techniques,
crisis intervention and hostage negotiation.
Topics covered:
1. Kinesis/body language
2. Eye movement and cue assessment
3. Representational systems
4. Brain processing
5. Deception (six forms) verbal and written
6. Interview process
7. Interview exercise
Class Size: Advanced Communication Skill classes may vary
in size. They have been conducted in groups ranging from as few
as 30 to several hundred.
Materials: Workbooks provided for each participant
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